Job Description

Job Title: Incident Manager

Location: WILMINGTON DE (Onsite)

Job Type: Full Time

Job Description:

3 years of experience as IM engineer.
Review proposed major incident and access validity based on business impact
Facilitate Troubleshooting bridge calls to drive issues to resolution
Document activities and discussion around major incidents
Communicate throughout any event to required levels of leadership
Generate and Distribute an AfterAction Report for every Major Incident
Recommend Corrective actions to the Problem process for postmortem discussion
Review and correct SOPs/ Documentation as requested
Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes.
Contractor shall consolidate and provide daily reports reviewing incidents changes and problems within the environment.
Contractor shall assist in the problem management activities and process as needed including but not limited to the following
Act as scribe during regular Problem review meetings
Recommend corrective actions based on Major Incident events
Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events.
Flexible to work in any shift.
Good communication skill to interact with both customer and end user over phone and through email.

Job Tags

Full time, For contractors, Flexible hours, Shift work,

Similar Jobs

University of California Berkeley

Postdoctoral Scholar - Community Ecology ESPM: Organisms and the Environment | University of California Berkeley Job at University of California Berkeley

...yet been filled. Position description The Macrosystems Ecology Laboratory (PI Benjamin Wong Blonder, Department of Environmental Science, Policy, and Management) seeks a postdoctoral researcher in the area of community ecology. The Macrosystems Ecology...

NorthPointe Christian Schools

Girls JV Tennis Coach Job at NorthPointe Christian Schools

...SCHOOL INFORMATION NorthPointe Christian Schools isan independent Christian school formed in 1972 serving over 1,300 preschool through high school students from over 120 churches. NPC's pairs academic excellence with a strong, Christ-centered environment to reach our...

Van Buren County

Correctional Officer Job at Van Buren County

...Department: Sheriff Job Status: Full-Time Rate of Pay: $23.73 hourly Job Summary The duty of a Corrections Officer focuses primarily on the custody and care of inmates and to maintain control of the Van Buren County Jail. The Corrections Officer will be required...

Global Channel Management, Inc.

Training Coordinator Job at Global Channel Management, Inc.

Training Coordinator needs 4+ years experience Training Coordinator requires: Hybrid. Report in office 1 day a week on Wednesday WebEx Teams Articulate 360 - Rise Word, PowerPoint, Excel Video Editing Software (e.g., Camtasia, Filmora, etc.) Time...

Rainbet

Social Media Manager (m/f) Job at Rainbet

Company DescriptionRainbet is an innovative and fast-growing platform in the casino, sports betting, and cryptocurrency space. We're dedicated to delivering an exceptional user experience, and we're looking for a Social Media Manager to help us push the brand.About...

Incident manager Job at Yochana IT, Wilmington, NC

R1FaenE2dWF6RXIrUVRncFhoL3Mrd0JGM2c9PQ==