Job Description
Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Description
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What you will do: - This role will act as first point of contact for mining Bodies and buckets (B&B) in the region. Addressing coverage issues and resolving complaints in close collaboration with B&B engineering, Quality and value chain team. Ensuring all customer communication is clearly documented.
- Answering inbound customer service inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate.
- Identifying issues and determining appropriate course of action for effective resolution.
- Processing results from analysis of technical data
- Understand product or component health or status, if action is needed, and required next steps.
- Support quality initiatives at regional B&B suppliers.
- Monitoring and managing all aspects of aftermarket key initiatives to ensure departmental goals are met.
- Developing new markets, new channels and new lines of business in consultation with team.
- Monitoring market share, revenue, cost and inventory. Monitors and communicates factors which will positively impact profitability.
- Provided feedback on aftermarket new product introduction strategy and deliverables.
What you have: Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Basic Requirements: - English pre-advanced
- Bachelor's degree in mechanical engineering or similar.
Top Candidates will also have: - Experience in light to heavy fabrications
- Experience in the industry
- Experience in Product Support
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Posting Dates: febrero 25, 2025 - marzo 10, 2025
Caterpillar is an Equal Opportunity Employer (EEO).
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Job Tags
Full time,